Big Way Hot Pot (New Westminster)

Prim Seah (5 reviews)

4 Nov 2026

Source: Google

5.0

This is my second visit. Staff are polite n food fresh. Place is clean n tidy. Even the washroom is clean n well-coming ! Definitely will visit whenever I am nearby.

Jean Reyes (5 reviews)

3 Nov 2026

Source: Google

2.7

I am very dissapointed, first, I ordered the sezchuan sauce for my broth and didn't know there's nuts on that. They should just mention allergen thing so people knew if may contain peanuts. Good thing my allergy is only mild. Second and last, I am very disappointed on the customer service because me and my friends were still eating but this crew is already getting our bowl, after he picked up my friend's bowl, i lost interest and leave the restaurant.

Arlene PereZ (1 review)

1 Nov 2026

Source: Google

5.0

Friendly Staff , specially Caitlin and Yuri And YE W

Rinalyn Dumlao (1 review)

1 Nov 2026

Source: Google

5.0

Thanks for the service Caitlin and Yuri

jonathan palimocon (6 reviews)

1 Nov 2026

Source: Google

5.0

Thanks for the service Caitlin

Mary Magsombol (3 reviews)

1 Nov 2026

Source: Google

5.0

Thanks for the great service Caitlyn! You’re the best

FB (35 reviews)

31 Oct 2026

Source: Google

3.3

I came here two nights in a row once. First time there were zero issues and it was awesome. The second time, a weird guy who wasn't originally our server came with a scowl and cleared the table by grabbing my dish before he even finished asking if I was done with it, then he refused to bring us the ice cream and disappeared. The staff suddenly acting like we bothered them was the most confusing thing ever, especially when it felt like we were on the cusp of becoming regulars. This place really is so cool and I don't get why they did that to us at all. I said nothing more than please and thank you. I told no stories, no banter, I never flagged anyone down for extra interaction or a weird request. I have no idea what happened and that makes me not want to come back if I can avoid it.

Restaurant response

Response added on 2 Nov 2026

Hi FB, Thank you for taking the time to tell us about your experience. We're truly sorry that your visit did not meet the high standards we aim for. The behavior you described is not how we typically handle our service, and we understand how disappointing that must have been. We've asked the team to re-evaluate our service standards to ensure all guests feel valued and respected. Your feedback is important to us, and we hope to have the opportunity to show you our usual level of service on your next visit. If you’re open to sharing more, please email us at [email protected] — we’d like to look into exactly what happened. Warmly, The Big Way Hot Pot Team

Yasmine Esmail (70 reviews)

20 Oct 2026

Source: Google

5.0

Me and my family live this place. Cannot wait for the new location to open in King George.

Sabitha Siddarthan (5 reviews)

19 Oct 2026

Source: Google

1.0

⭐ 1 star I had a really disappointing experience at Big Way Hotpot. I found a hair in my food, so I asked an employee for a manager. She asked what happened, and I explained and showed her the hair. She then basically snatched my bowl away from me and left it on the bar counter in the middle of the restaurant, which I found very unprofessional. She asked if I wanted a replacement, and I agreed. However, I was being reasonable and only took the few items I had in my original bowl: some potatoes, a single piece of beef, and some corn. She told me she would inform the cashier so I could get it for free. When I spoke to the cashier, she asked which employee I had spoken to and said she would confirm with her. Then another employee came over, moved the girl aside, and told me I could have the replacement. At that point, I was frustrated because I had literally found hair in my food, and I felt like I was being given a hard time over something that was not my fault. I asked for a refund because I had paid around $25 for my bowl, but instead, the employee seemed uncomfortable dealing with the situation and gave me only $10 in store credit. Finding hair in your food is already unpleasant, but the way the staff handled the situation made the experience even worse. I was polite and reasonable throughout the entire interaction, yet I left feeling like my concern wasn’t taken seriously. Paying $25 for food that had a hair in it and receiving only $10 in store credit is not an acceptable resolution to me. I hope management takes food hygiene and customer service more seriously, because customers deserve to feel comfortable raising legitimate concerns without being made to feel like they’re asking for too much.

Restaurant response

Response added on 20 Oct 2026

Hi Sabitha Siddarthan, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the hair found in your food and how the situation was handled. That’s genuinely not how we usually operate, and we understand how frustrating this must have been for you. We take food safety very seriously and are currently reviewing our hygiene standards and staff training to ensure such incidents are addressed more appropriately in the future. Your feedback is invaluable as we aim to improve our service and customer experience. If you’re open to sharing more, please email us at [email protected] — we’d like to look into exactly what happened. Warmly, The Big Way Hot Pot Team

Chris Thevarge (17 reviews)

17 Oct 2026

Source: Google

5.0

Free ice-cream!

Tsundu Sangpo (10 reviews)

16 Oct 2026

Source: Google

4.0

Served by Jocelyn and she is awesome and polite, serving customers in very nice manner. She is the best

Brandon Louie (245 reviews)

16 Oct 2026

Source: Google

4.3

Bigway is what you make of it. Whether you're really hungry or just a little, you choose how much you want to eat. They have a wide selection of ingredients and a number of broths. The Signature Mala and Tomato broths are our go to and always delicious. Of course, the free ice cream at the end is always nice.

Eunice Marie Lazarro (45 reviews)

14 Oct 2026

Source: Google

5.0

My dad's first time at Bigway, made his whole week. Thanks :D

Kalaesthe Clothing (4 reviews)

14 Oct 2026

Source: Google

2.3

Went here multiple times as this is the closest one from our place but each time its a different mess up. Today my partner ordered one with alfredo sauce. Mine arrived first, we waited for 10-15 min after until someone came to the table saying they were out of the alfredo sauce but this was not communicated prior. Last time after waiting long, they gave us a different order as they lost the order . Then after, it took them extra 10 minutes to “find the order” which arrived not hot anymore. Previous time they served the chicken not cooked so it had to be sent back and remade so we waited yet again.

Restaurant response

Response added on 16 Oct 2026

Hi Kalaesthe Clothing, Thank you for taking the time to share your experiences with us. We're genuinely sorry to hear about the issues you've faced during your visits, especially regarding the food quality and service. This is not reflective of our usual standards, and we appreciate your patience through these challenges. We've already communicated your feedback to our team so we can improve our processes and ensure better experiences moving forward. If you’re open to sharing more, please email us at [email protected] — we’d like to look into exactly what happened. Warmly, The Big Way Hot Pot Team

November Ashford (10 reviews)

14 Oct 2026

Source: Google

5.0

This bigway spot is my favorite, they’re always so quick, attentive and the ambiance is pretty

Marta Piaseczna (8 reviews)

10 Oct 2026

Source: Google

5.0

Love Big Way Hot Pot! So yummy, with so many options to choose from. The New Westminster location is super convenient, right by the SkyTrain. Go during happy hour for a free drink and ice cream! Definitely worth checking out!

haha1937 (25 reviews)

9 Oct 2026

Source: Google

1.0

Don't go

Restaurant response

Response added on 13 Oct 2026

Hi haha1937, Thank you for taking the time to share your thoughts with us — we wouldn't have known otherwise. We're genuinely sorry to hear that your experience didn't meet expectations. That's not how we usually operate, and we would appreciate the chance to show you our true standards. We've already asked the team to review our processes to ensure a better experience in the future. If you’re open to sharing more, please email us at [email protected] — we’d like to look into exactly what happened. Warmly, The Big Way Hot Pot Team

Charlie Torio (30 reviews)

8 Oct 2026

Source: Google

4.7

They have multiple broths to choose from. I've tried no. 1 (Sig Mala), 2 (Collagen) and 6 (Tom yum), they're all very flavorful. Better be careful about the spice level though. The staff are great and friendly

Jesse Saunders (297 reviews)

7 Oct 2026

Source: Google

5.0

My partner and I head down here about once a month, and we've always had a great time! You really get a good amount of high-quality food for the price, though just a heads-up that those ball-shaped items can really add up quickly on your final bill. Don't be too surprised if it ends up costing over $30 if you go a little wild with the add-ons! 😅

Marie Gold Rodriguez (15 reviews)

7 Oct 2026

Source: Google

2.0

Very disappointing experience at Bigway Restaurant. The host (Cho) and server (No name tag) were extremely ill-mannered and unwelcoming from the moment we arrived. We were met with eye-rolling and an attitude that made us feel like we were a burden rather than welcomed guests. We came with a baby and were seated at the very far end of the patio, away from the main seating area. When we asked if the patio coverings could be rolled down for some comfort, we were denied without any reasonable explanation. We were then left sitting there without even being offered water. Having a baby with us, we expected a little understanding, courtesy, and basic hospitality. Instead, the way we were treated made the entire experience uncomfortable and upsetting. Good food cannot make up for poor customer service. A restaurant should make guests feel welcome, especially families with young children. Unfortunately, based on this experience, we will not be returning and would think twice before recommending this place to others.

Restaurant response

Response added on 9 Oct 2026

Hi Marie Gold Rodriguez, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you and your family experienced during your visit. Providing a welcoming and respectful environment for all our guests, especially families with young children, is very important to us. We have started looking into this matter. However, after reviewing our staff records, we were unable to identify any employee named "Cho" at our location. To help us investigate further, could you please provide the date and approximate time of your visit? This will allow us to identify the staff members on duty, better understand what happened, and take appropriate corrective action. Please feel free to contact us at [email protected] with these details. We appreciate your feedback and take your concerns seriously. We hope to have the opportunity to make things right. Warmly, The Big Way Hot Pot Team

vishali virdi (4 reviews)

3 Oct 2026

Source: Google

2.0

Won't recommend to go on busy day, food doesn't taste same

Restaurant response

Response added on 5 Oct 2026

Hi vishali virdi, We're sorry to hear that your experience didn't meet expectations. We appreciate your feedback regarding the food quality on busy days and understand how important consistency is. We hope you'll give us another chance to look after you properly. We'll keep at it. Please reach out to us at [email protected] with any further details; we’d welcome the chance to put this right. Warmly, The Big Way Hot Pot Team

flavio formigoni (7 reviews)

2 Oct 2026

Source: Google

1.0

Beware when ordering delivery from these guys during the late evenings. Whoever is on shift forgets items LITERALLY every single time. You’ll order 8 ingredients and your bowl will have 6 or 7. Whoever is working the evening shift is completely incompetent.

Restaurant response

Response added on 5 Oct 2026

Hi flavio formigoni, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered with missing items in your delivery orders. This is certainly not the standard we aim for, and we take your feedback seriously. We are currently reviewing our order packing and delivery processes to ensure better accuracy in the future. Please feel free to reach out to us directly at [email protected] with more details about your order, as we would like to learn more and improve. We hope to have the opportunity to serve you better in the future. Warmly, The Big Way Hot Pot Team

Junu Magar (2 reviews)

30 Sep 2026

Source: Google

1.0

It was a busy day Get here and got in the line half an hour, got a text and went inside but the worker there started to give people table number and skipped us our table was canceled because it was past 5 min. Had to go home cause i didn’t want to join the waitlist again from the start So disappointed

Restaurant response

Response added on 5 Oct 2026

Hi Junu Magar, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the inconvenience you faced with the waitlist process. That's genuinely not how we usually operate, and we understand how frustrating it can be. We are currently reviewing our seating procedures to ensure a smoother experience for our guests. We hope you'll consider giving us another chance to provide you with the quality service we strive for. If you’re open to sharing more, please email us at [email protected] — we’d like to look into exactly what happened. Warmly, The Big Way Hot Pot Team

Mark Pilz (2 reviews)

29 Sep 2026

Source: Google

5.0

Classic and miso broth are so good. Excellent place to go enjoy some food.

Jody Nann (1 review)

27 Sep 2026

Source: Google

1.0

Cleaning is so bad food is overrated but it’s bad and it’s very unhygienic

Restaurant response

Response added on 28 Sep 2026

Hi Jody Nann, Thank you for taking the time to tell us about your experience. We're genuinely sorry to hear that you had concerns regarding cleanliness and food quality. A clean environment is fundamental to us, and we take these matters very seriously. We're reinforcing our cleaning checklist to ensure our standards are met. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. If you’re open to sharing more, please email us at [email protected] — we’d like to look into exactly what happened. Warmly, The Big Way Hot Pot Team