KFC

Titans Vlog (4 reviews)

4 Nov 2026

Source: Google

1.0

Saw a staff member at the drive-thru (wearing a hijab) doing something very unhygienic. On November 4, 2026, at around 9:07 PM, I witnessed her dip her finger into a customer’s shake, lick it, and then add toppings to the same drink. And please don’t say it was for her own consumption. If that were the case, she could have taken it back. Instead, she prepared two drinks and left them on the delivery counter. This is unacceptable when handling customers’ food and drinks. I request management to properly train staff and ensure hygiene procedures are followed. Customers, please be careful when buying drinks from this location!

Peter Waldner (6 reviews)

1 Nov 2026

Source: Google

3.7

I recently visited that store and bought me, and my wife got really bad food poisoning. After eating the chicken, not been able to stay out of the bathroom.

Love and Adventure Canada (8 reviews)

22 Oct 2026

Source: Google

1.0

Poor customer service, from dine in to drive thru and pick up.This is not the first experience here so I have no choice if they can't improve it. Don't be surprise if your food is cold already. ☆This area is very accessible to nearby residences.

Restaurant response

Response added on 27 Oct 2026

I'm sorry to hear about your repeated experiences with our service, and I appreciate you sharing your feedback with us and will reviewe with our team to ensure we are continually improving guest experience.

Love Sood (12 reviews)

14 Oct 2026

Source: Google

1.0

*⭐ (1 star) Very bad experience** I ordered a 2-piece chicken meal, but the chicken had a very bad smell coming from it. I couldn't eat it at all — I only managed one bite from the whole meal. When I went back to return it, the manager refused to help. He said no one else had complained, so they wouldn't take it back and there was nothing they could do. He then took the chicken from me and threw it straight into the garbage. I ended up having to pay extra, out of my own pocket, for a wrap instead. So I paid for a 2-piece meal I couldn't eat, plus extra money for a wrap. This is very bad customer service. No accountability, no apology, no solution — just rude dismissal. I will not be coming back to this location.

Volodymyr Sheremeta (14 reviews)

2 Oct 2026

Source: Google

1.0

They charged me $13 for a meal that costs $6. The portions are very small. It feels like they’re doing this on purpose so you won’t want to come back

Restaurant response

Response added on 6 Oct 2026

Thanks for sharing your experience, Volodymyr; it's disappointing to hear about the pricing and portion concerns you faced. Your feedback will be reviewed with our team to ensure we are continually improving guest experience.

Kelvin Unruh (91 reviews)

28 Sep 2026

Source: Google

2.3

Make sure you apologize to the staff for interrupting their quiet time in the back but if you forget to, their attitude and face will remind you they are not there to interact with customers or sell chicken.

Restaurant response

Response added on 2 Oct 2026

Thanks for sharing your experience, Kelvin; we appreciate your feedback and we will be reviewed with our team to ensure we are continually improving guest experience.

Andrew West (11 reviews)

14 Sep 2026

Source: Google

1.5

Given you guys 3 chances. But first two times my order was incorrect, and last time you gave me all dark only tiny pieces of chicken. Come on man.

Restaurant response

Response added on 22 Sep 2026

Hey Andrew, sorry to hear about the mix-ups with your orders and the chicken not meeting your expectations. Thanks for sharing your experience with us. Your feedback will be reviewed with our team to ensure we are continually improving guest experience.

Three S (27 reviews)

15 Aug 2026

Source: Google

1.0

I have very bad experience with KFC heritage valley. The employee at the drive thru overcharge my order. I have a coupon for 4pcs chicken meal $13.99 & told the lady at the speaker but the south asian guy who taking a payment charged $3 more. He didn’t applied the discount. I have to go back again to this KFC and asking for refund. Then they did not give me full complete 4 pcs chicken meal as i missing a coleslaw!!! We will not going back to this KFC heritage valley, they overcharged & didn’t give us a complete order.

Restaurant response

Response added on 17 Aug 2026

Hello! Thank you for providing your feedback. We are sorry we did not meet your expectations. Your feedback will be reviewed with our team to ensure we are continually improving guest experience

Classic Wheels (20 reviews)

3 Aug 2026

Source: Google

1.0

We had a very disappointing experience at this KFC yesterday. We ordered a 4-piece Original Recipe meal through the drive-thru. When we reached the window, the employee immediately took payment and handed us the box without providing a receipt. After checking the order, my wife noticed there were only 2 pieces of chicken inside. We informed the employee, who simply took the box back and handed us another one with 4 pieces. However, she then asked us to tap our card again, which immediately made us realize something wasn’t right. Since we had not been given a receipt, we asked what we had been charged. She explained that she had charged us $9 for 2 pieces, and then another $9 for the additional 2 pieces. We had to point out that a 4-piece meal costs about $14, meaning we were being charged around $18 instead of $14. She seemed confused about the pricing until we explained it ourselves. We then requested that the incorrect charges be refunded and that we be charged the correct amount for the 4-piece order. She processed two separate $9 refunds, had us tap twice for those refunds, and then charged the correct $14. Even after all of this, she only gave us the refund receipts and never provided the receipt for the new $14 charge. As we drove away, she abruptly said “Thank you” in a noticeably rude tone, which left us feeling like she was annoyed simply because we asked to be charged the correct price. Mistakes happen, and we understand that. What made this experience disappointing was the lack of attention, the confusion with the billing, the failure to provide receipts, and the attitude we received while trying to correct an error that wasn’t ours. We visit this location fairly often, and it’s usually a good experience, which is why this stood out so much. The staff member appeared insufficiently trained, and the customer service was far below what we’ve come to expect. The extra $4 wasn’t the issue—it was the principle of being overcharged and then being treated as though we were inconveniencing the employee by asking for it to be corrected.

Ahmad Shah Hassanpur (3 reviews)

29 Jul 2026

Source: Google

1.0

I ordered two zinger burgers I asked them to make it fresh I wait 10 minutes, after 10 I got my order one of them was fresh the other one was not fresh I could clearly tell it was dry and cold . I did not wait 10 minutes to eat the old and dry burger. I am so disappointed

Victor Cardona (22 reviews)

29 Jul 2026

Source: Google

5.0

The service is fast.

Aziz Abdul (35 reviews)

26 Jul 2026

Source: Google

1.0

Recently visited this store as this is close to my house. I chose dine in option while placing order, yet I was given food packed for take out. Literally microwaves chicken pieces. Chicken was not at all crispy as it should if prepped fresh. Will visit Popeyes next time.

akabdul mohsin (48 reviews)

25 Jul 2026

Source: Google

5.0

Good customer service

MishMash (5 reviews)

26 Jun 2026

Source: Google

1.0

To start with, the server mispronounced my name twice, despite being corrected once. Next, every single table was filthy, when we asked to have our table wiped she came with a wet rag and paper towel, no sanitizer. Though she wiped off a table for us she left the surrounding tables filthy with flies feasting on them. The floor hadn't been swept since they closed the night before, I'm sure and there was garbage at our feet that we had to kick out of the way. Can just imagine what their kitchen looks like. And the food- the chicken which was way too greasy was obviously cooked in dirty oil. I will not return and strongly recommend others to avoid this place. If I was asked to describe this place in a word, it would be disgraceful. No respect or appreciation for their customers or the hard earned money they spend.

Vicky Marwaha (6 reviews)

14 Jun 2026

Source: Google

1.0

I was about to eat KFC after a while, and the food was served within 2 minutes and it was very oily also the size of the drumstick was so small.

Restaurant response

Response added on 17 Jun 2026

Hi Vicky, we’re very sorry to hear about your recent experience and thank you for taking out your time to bring this to our attention. Your feedback is really important to us, and we’re reviewing our practices with the restaurant team to prevent similar experience occur. Hope the team find ways for corrective action immediately and able to meet your expectation on your next visit.

Brandon Mather (37 reviews)

2 Jun 2026

Source: Google

1.0

What an awful customer experience. My bar is pretty low for fast food but this was horrible enough for me to write a review. Firstly you walk in and there is not a single employee in sight. They are all behind a wall in the back separating the dining room from the kitchen, clearly focused on the drive through. We were the only customers in the restaurant and waited for an uncomfortable amount of time for someone to come out so we used the self serve kiosks. They are clunky, slow, confusing and just awful. I have used kiosks in other chains with no problem but these are terrible. Also when you complete your payment you have no idea if it was successful, no confirmation on screen, no printed receipt, no order number nothing. So I had to open my banking app to make sure the payment was successful. Then I proceeded to wait 10+ minutes for the food for my kids an I without any clue it was being worked on or how long it would be. The worker eventually came out with a bag and the order was incorrect and she went back to get the additional items. When we got everything we ordered and went back to the table we saw that inside the bag there were no napkins, dipping sauces for the popcorn chicken, ketchup for the fries. Nothing. I had to go back to the counter and yell excuse me hoping someone would hear me and she came back out looking annoyed and got the missing items for me. Once we started eating it didn't get much better. The food was poorly put together and the sandwich was dripping in sauce and was gross. I will not be back here ever. What an awful customer experience. I hated it.