Tim Hortons

Sheryl Harris (6 reviews)

31 Oct 2026

Source: Google

1.0

6 people on drive thru, 1 on in store service also doing pick up orders alone and not one drive thru person came to help although the line up was 4 individuals and the person on in store service was doing a pick up order. 2 of the 4 of us left as it was taking that long. Still not once did any of the 6 come to help. Really bad service for those of us that parked our vehicles. Will not walk into this location again. Dundas east beside copp's build all.

Restaurant response

Response added on 1 Nov 2026

Hi Sheryl, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

maggie cooper (1 review)

30 Oct 2026

Source: Google

5.0

i go there everyday they always get my steeped tea right and always have my apple fritter on hand, i appreciate the employees there a lot

Restaurant response

Response added on 31 Oct 2026

Thanks maggie! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Jane (28 reviews)

22 Oct 2026

Source: Google

2.0

This was second or third time, my workplace ordered for an early morning event. They forget putting sugar, milk & cream. When we went back to get them - they argue & lie that it was provided, only to realise after that the pack is sitting on their table to be delivered! Today the place was not busy at all to forget a big order. Not ordering again from here!

Restaurant response

Response added on 22 Oct 2026

Hello Jane, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Hells Tar (2 reviews)

14 Oct 2026

Source: Google

5.0

Quick and essy, they had what i wanted!

Restaurant response

Response added on 14 Oct 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Surinder Saini (3 reviews)

13 Oct 2026

Source: Google

5.0

Great customer…

Restaurant response

Response added on 13 Oct 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Yaneez Nauthoo (1 review)

6 Oct 2026

Source: Google

5.0

Barb is always great!

Restaurant response

Response added on 6 Oct 2026

Thanks Yaneez! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Gurmeen Kour (2 reviews)

3 Oct 2026

Source: Google

1.0

Too many flies. 🤮

Restaurant response

Response added on 4 Oct 2026

Hello Gurmeen, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

disha Tabdeep (1 review)

28 Sep 2026

Source: Google

5.0

Friendly people

Restaurant response

Response added on 28 Sep 2026

Thank you disha! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Lou mallet (44 reviews)

27 Sep 2026

Source: Google

1.0

Went there twice this week , I couldn’t understand the girl at the microphone at all , she could hardly speak English , I asked for a BLT with no sauce she said a BELT ? I said no , a bacon lettuce tomato and also an everything bagel triple toasted with butter. And xl DD and a reg 2 cream only. Reg coffee was DD and the xl was a large. Had the same experience last Thursday here. I only go to this one because the one closer to me is being renovated for the last two weeks, but I will never go back here again… Ever I don’t understand why they put the person that works in the restaurant that can’t speak English on the speaker. Horns were honking behind me from the cars waiting getting upset.Never again. Once but twice shy. Not only did they over charge me for the coffee they messed up every part of the order. Not even an everything bagel triple toasted, it was a cheese bagel not toasted at all with cream cheese. Wow terrible. !! Oh also ham on the bagel with mayo drenched as you can see. Wanted an everything bagel on that one as well. Just awful , threw it out and choked down the non toasted cheese bagel and scraped off the cream cheese.

ellie lough (2 reviews)

18 Sep 2026

Source: Google

5.0

The new montreal meat sandwich is awesome!!!

Restaurant response

Response added on 19 Sep 2026

Thanks ellie! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Barbara Ratz (1 review)

16 Sep 2026

Source: Google

5.0

So I ordered the new Tuscan chicken sandwich today, and omg it's delicious.... So good, melted cheese the outside of the sandwich is browned to perfection.. And the staff in drive threw were extremely kind and thoughtful. The best tim Hortons

Restaurant response

Response added on 16 Sep 2026

Thanks Barbara! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

sneki (5 reviews)

16 Sep 2026

Source: Google

1.0

I gave them the benefit of the doubt but this is just ridiculous now. I order 5 consecutive days straight the same exact order: Sausage bagel belt sandwhich. Each day i try to be more clear but it seems almost like its a joke now. All 5 days of my orders have been messed up. Ive gotten a one with no lettuce or tomato, one with bacon instead, and today an everything bagel?? also with bacon when i explicitly said sausage. I dont know whats going on but all I want is a breakfast I pay for before a long day at work. Im disapointed.

Restaurant response

Response added on 16 Sep 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Diane Grilo (14 reviews)

12 Sep 2026

Source: Google

1.0

This location is the worst one I've visited. Everything we go, they never have anything. Weather its scrambled eggs, iced caps, bagels etc. The service is horrible, we stopped visiting tiis location. Unfortunately because some of the older staff are really sweet.

Filipe Costa (154 reviews)

11 Sep 2026

Source: Google

3.0

I want to post pictures

Restaurant response

Response added on 12 Sep 2026

Hi Filipe, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

ARSH ARSH (29 reviews)

11 Sep 2026

Source: Google

1.0

Ordered an egg n cheese biscuit in drive thru and i opened it 10 minutes later and there was no egg just biscuit!!! How is this even possible

Restaurant response

Response added on 12 Sep 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Lyndsie Jordan (10 reviews)

11 Sep 2026

Source: Google

1.0

⭐ 1/5 Stars — Shocking behavior and complete violation of corporate policy!I am a long-time, loyal customer of Tim Hortons, but I will never return to this location after the hostile and incredibly unprofessional treatment I experienced today.I brought my own clean, reusable travel mug and asked the staff for some hot water to keep my coffee hot. To my surprise, the employee at the register tried to charge me for it. When I questioned this, the entire staff completely lost control. They started screaming at me, slamming things around, and making a massive scene in front of a restaurant full of customers. It was shocking, aggressive, and entirely uncalled for.What makes this situation worse is that they are operating in direct violation of Tim Hortons' official sustainability and guest services policies. Corporate policy explicitly states that the 20-cent hot water fee introduced in 2022 only applies to guests who require a single-use paper cup to reduce packaging waste. The policy explicitly states that "guests that order water in their own reusable cup will not be charged, as hot water without a paper cup is free." Furthermore, the company actively encourages the use of clean personal mugs to promote eco-friendly habits.Instead of following their own corporate training, the staff at this location chose to shake me down for extra money, and then throw a violent tantrum when called out on it. I told them I wasn't taking my order, and I walked out. They just lost a loyal customer over a basic policy and a severe lack of anger management. Avoid this location at all costs!

Restaurant response

Response added on 12 Sep 2026

Hello Lyndsie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Yaneez Nauthoo (8 reviews)

27 Aug 2026

Source: Google

5.0

Exceptional service from the staff there

Restaurant response

Response added on 27 Aug 2026

Hi Yaneez, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Isabella Ireland (1 review)

26 Aug 2026

Source: Google

1.0

I ordered an iced coffee with extra cane and when I had gotten my drink it looked like a cold brew so I had asked if it was an iced coffee and the workers there had said yes but I had to mix it myself. I’m sorry but what I have to mix my own drink? Something your getting paid to do? And when the manager or supervisor ima assume came over she told me myself I had to mix it, This is completely despicable if you ask me

Restaurant response

Response added on 26 Aug 2026

Hi Isabella, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Victoria de Papp (8 reviews)

15 Aug 2026

Source: Google

3.0

this was not the place to go on a Saturday.....seriously the staff looked like they were in lala land and not wanting to work. very unsatisfactory service. Don't take the shift if you dont want to be there 15 mins for bagel and wrap. Unreal

Restaurant response

Response added on 16 Aug 2026

Hello Victoria, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Emilee de Groot (16 reviews)

7 Aug 2026

Source: Google

1.3

Me and my fiancee went to this location and we got 2 bagels, an iced coffee and an iced Capp in the drive through. When we finally pulled up the the window an older lady working handed us our bagels and an iced coffee so my fiancee said “oh we’re still waiting on an iced Capp” the lady in the window rudely said “well it wasn’t on the board” she argued with us for about 5 mins making it seem like it was our fault that the iced Capp wasn’t on the board when we saw it on the drive through board we were so upset with how we were treated and our order ended up being wrong anyways but we’re too far away before we checked

Restaurant response

Response added on 7 Aug 2026

Hello Emilee, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Michaela Grening (17 reviews)

15 Jul 2026

Source: Google

2.0

For the first couple times I went here, I thought their toaster might not be functioning well because my bagels were never warm and never seemed toasted. When I went today I finally realized why, its because they put them in the press and dont actually toast them! Im not sure if they do this to cut corners to bring down drive through times, if their toaster is broken, or what, but the press doesnt warm the bagel through like a toaster does, it just grills the outside briefly. Dont think I will be stopping at this location again.

Restaurant response

Response added on 15 Jul 2026

Hi Michaela, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

sam king (1 review)

14 Jul 2026

Source: Google

5.0

one of the fastest drive thrus I've been.

Restaurant response

Response added on 14 Jul 2026

Thanks sam! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Yaneez (1 review)

7 Jul 2026

Source: Google

5.0

friendly employees

Restaurant response

Response added on 7 Jul 2026

Hi Yaneez, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Anasuya Hari (5 reviews)

1 Jul 2026

Source: Google

5.0

Quick and clean customer service. Very friendly employees.