Tim Hortons
Tim Hortons 1003 Kingsway, Greater Sudbury
3.4
21 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Shreejay Dutta
24 Oct 2026
Source: Google
5.0

Aanchal greeted me with a warm, genuine energy the moment I drive into take out and she made me feel welcome right away. She was polite and attentive throughout, and she got my order exactly right the first time. That combination of friendliness and accuracy is rare, and it's what great service looks like. If every team member were like Aanchal, every visit would be a pleasure. Thank you, Aanchal, you made my day better!

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Restaurant response
Response added on 26 Oct 2026
Thanks Shreejay! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Kin
24 Oct 2026
Source: Google
4.0

Leanna was super helpful and understanding over the phone!

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Restaurant response
Response added on 25 Oct 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Corey Sab
22 Sep 2026
Source: Google
4.7

Customer service at this location is awesome.

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Restaurant response
Response added on 28 Sep 2026
Thanks Corey! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Khushil Bhoi
16 Sep 2026
Source: Google
5.0

I am from Brampton and stop here for my order. I am not very good in English, so I ask staff for help. They help me very nicely in Punjabi. Thank you boys for help. Great staff and very good service.

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Restaurant response
Response added on 16 Sep 2026
Hi Khushil, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Ramona Ubah
10 Sep 2026
Source: Google
5.0

I visit this establishment every week with some very special people. We are treated with respect and kindness every single time ; they even remember some of the favourite requests without fail. We truly feel welcomed and look forward to visiting each week. It’s one of our favourite spots to hang out. Thank You for your hospitality and kindness. The Adult and Youth Enrichment Center.

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Restaurant response
Response added on 10 Sep 2026
Hi Ramona, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Gaganjot Kaur
10 Sep 2026
Source: Google
5.0

Service at this tim hortons is exceptional. Staff is very friendly. There was a guy named Veer karan he was extremely nice. I would highly recommend everyone to go visit this restaurant.

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Restaurant response
Response added on 10 Sep 2026
Hi Gaganjot, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Navjot Kaur
9 Sep 2026
Source: Google
5.0

I had a great experience at Tim Hortons! The service was excellent, and Veer Karan was very friendly, polite, and helpful. He provided quick and professional service and made the visit even better. It’s always nice to receive service with a positive attitude and a smile. Thank you, Veer Karan, for the wonderful service! Highly recommended. ⭐⭐⭐⭐⭐

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Restaurant response
Response added on 10 Sep 2026
Hi Navjot, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Shankar Jumbo
9 Sep 2026
Source: Google
5.0

I’ve had a wonderful experience at this Tim Hortons, especially because of Veer Karan. He provides exceptional hospitality and always makes me feel like a valued customer. He remembers my preferences and even knows my usual order, which makes the experience feel very personalized and welcoming. His friendly attitude, attention to detail, and genuine care for customers really stand out. It’s not just about getting a coffee or a meal — Veer makes you feel remembered and appreciated. Excellent customer service and true hospitality! Thank you, Veer Karan, for making every visit such a pleasant experience. ⭐⭐⭐⭐⭐

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Restaurant response
Response added on 9 Sep 2026
Thanks Shankar! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Harmanpreet Kaur
26 Aug 2026
Source: Google
1.0

This is my first meal of the day .usually I-don’t eat at this location but yesterday i am rush so i order mobile pickup order and i pick my order at 6:15 am .Than i start eating the taste is awful everything smells and taste like burnt very disappointing i dumb this food and just went to work direct .wastage of money

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Restaurant response
Response added on 26 Aug 2026
Hello Harmanpreet, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Yogi Suhagiya
21 Aug 2026
Source: Google
5.0

👍Best customer service, fast drive thru, friendly morning staff as i usually comes in morning, i remember that turban boy amazing service. 👍

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Restaurant response
Response added on 22 Aug 2026
Hi Yogi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Eddie Marynuk
16 Aug 2026
Source: Google
1.7

Poor service staff not friendly 😢

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Restaurant response
Response added on 16 Aug 2026
Hello Eddie, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Deepak Mudad
18 Jul 2026
Source: Google
5.0

Thank you. It's cute.

Restaurant response
Response added on 19 Jul 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Steve Dale
11 Jul 2026
Source: Google
1.0

Very rude service

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Restaurant response
Response added on 12 Jul 2026
Hi Steve, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of PRABHJOT KAUR
27 Jun 2026
Source: Google
1.0

Need to improve service. Always get my order wrong.

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Restaurant response
Response added on 28 Jun 2026
Hi PRABHJOT, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Jashan Sharda
24 Jun 2026
Source: Google
1.0

I think there should be some necessary training to give to some staff members about the customer service

Service
Restaurant response
Response added on 24 Jun 2026
Hi Jashan, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Jordan (Myst)
31 May 2026
Source: Google
1.3

Lady who served me Sunday May 31st at 5:30 am had a terrible attitude. Dont recommend coming here when she’s working if you don’t wish to deal with terrible attitude. ( I never leave reviews, this is my first )

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Restaurant response
Response added on 31 May 2026
Hi Jordan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Shawn John
27 May 2026
Source: Google
5.0

Thank you Bruno!

Service
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Restaurant response
Response added on 27 May 2026
Thanks Shawn! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Karandeep Singh
18 May 2026
Source: Google
1.0

Close this store no way they didnt gave us our order just because we said close the store as they said we dont have rice and hashbrown the only item we ordered at 3pm in the afternoon they were so rude said dont talk in punjabi which we were talking in our car not with them. No privacy cant we talk in our native language when we our in our own vehicle?? Like does tim people own us??? They said we are all punjabi and come to the window to talk??? Like what are you ? Superman crazy people working there. Dont hire people who cant handle jokes and simple talk. 0 costumer service literally.

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Restaurant response
Response added on 18 May 2026
Hi Karandeep, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of t Jordan
7 May 2026
Source: Google
3.7

Big stack sandwich stale as hell. Could have used as a hockey puck. Very expensive. Not Worth half the price

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Restaurant response
Response added on 7 May 2026
Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Anonymous
3 May 2026
Source: Google
1.3

Literally was handling food with their hands thrown togeather with no care after using the kiosk with their hands!

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Restaurant response
Response added on 3 May 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Justin Charlton
7 Apr 2026
Source: Google
4.0

Nice quiet place to hang out and talk with your friends and have a hot or cold drink. Even sometimes to eat if you want.

Restaurant response
Response added on 7 Apr 2026
Thank you Justin! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

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Opening hours

Opening hours
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

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